Shangri-La Kuala Lumpur, Kuala Lumpur - Reviews, Room Options & Prices 2025

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About the Hotel

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

“The hotel is conveniently located near major attractions like Kuala Lumpur Tower and Petronas Towers.”view full review

Shangri-La Kuala Lumpur, a 5-star hotel in Kuala Lumpur City-Centre known for upscale fashion malls, features 662 rooms and suites appointed with modern amenities.

Contemporary Room Design

The rooms at Shangri-La showcase subtle shades of cream with bold dark-wood furniture, tan-colored headboards, and deep maroon wall features. Each accommodation includes marble bathrooms with rain showers, 55-inch SMART TVs, and adjustable standing desks with mobile Qi wireless chargers.

Diverse Dining Options

Lemon Garden Cafe serves international buffets with sustainably sourced seafood and local specialties. Shang Palace offers authentic Cantonese masterpieces, while Zipangu specializes in Japanese cuisine with hot pot and bento box options.

Wellness Facilities

The Health Club features comprehensive cardio equipment and a spa offering signature massages and customized facial treatments. The swimming pool area provides views of the Menara Tower, though sun-bed space is limited.

Central City Location

Located within the heart of Kuala Lumpur, the hotel is 0.5 miles from Petronas Twin Towers and 0.5 miles from Suria KLCC. Plaza Low Yat, known for hardware and software at great value, is within walking distance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

37 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Premier Room

Max:

2 persons

32 m²

Bed options:

1 King-size bed

Garden view

Shower

Bathtub

room details

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Executive Twin Room

Max:

3 persons

39 m²

Bed options:

2 Single beds

Garden view

Shower

Bathtub

room details

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Getting around

A guide to all available transportation options

City Centre

Kuala Lumpur 2.8 km

Airports

Sultan Abdul Aziz Shah (SZB) 30.4 km

Kuala Lumpur International (KUL) 63.2 km

Train

Ampang Park Station 1.6 km

Old Kuala Lumpur Railway Station 2.2 km

Underground

Bukit Bintang 1.1 km

Merdeka 1.5 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Exquisite Culinary Experience

“The dining options at Shangri-La Kuala Lumpur are truly excellent. I had the pleasure of enjoying gourmet meals at Lemon Garden, where the roasted duck was the highlight of my breakfast. It was marinated and cooked to perfection, so juicy and tender. Each meal was a delight, showcasing the talent of their really good chefs.” view full review

Fun-Filled Family Activities

“My family had an amazing time during our stay, particularly thanks to the fantastic amenities for children. My daughters loved the kids' tent in our family room, which provided them with their own cozy space. Additionally, the hotel organized numerous activities that kept them engaged throughout our Chinese New Year holiday.” view full review

Relaxing Spa Retreat

“During my visit to Shangri-La, I indulged in their spa services that offered a perfect retreat from the hustle and bustle. The tranquil atmosphere and expert therapies made my experience nothing short of rejuvenating. It was the ideal way to unwind after a day of exploring.” view full review

Luxurious Room Comfort

“The accommodations in Suite 2401 were nothing short of lovely. The rooms were spacious, elegantly decorated, and impeccably clean. I particularly appreciated the thoughtful little touches throughout the suite that contributed to an overall experience of luxury and comfort.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Sports trainer

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Plunge pool
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Map view

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

City landmarks

Event hall

Petronas Twin Towers

1.1 km

Mall

Suria KLCC

1.1 km

Mall

Chinatown

1.9 km

Park

KLCC Park

1.9 km

Aquarium

Aquaria

1.2 km

Market

Central Market

2.1 km

Landmark

Dataran Merdeka

2.0 km

Park

Kuala Lumpur Bird Park

2.3 km

Landmark

Alor Street

1.5 km

Mosque

National Mosque of Malaysia

2.1 km

Event hall

Kuala Lumpur Convention Centre

1.0 km

Museum

Islamic Arts Museum Malaysia

2.3 km

Landmark

KLCC - Bukit Bintang Pedestrian Walkway

960 m

Mall

Pavilion KL

1.3 km

Garden

Perdana Botanical Gardens

2.7 km

Landmark

Sultan Abdul Samad Building

2.1 km

Pagoda

Sri Maha Mariamman Temple

2.3 km

Museum

Petrosains Science Discovery Centre

1.1 km

Park

KL Forest Eco Park

1.2 km

Mall

Fahrenheit 88 Shopping Mall

1.3 km

Stadium

Stadium Negara

1.3 km

Mosque

Jamek Mosque

2.7 km

Mall

Lot 10

1.3 km

Mall

Sungei Wang Plaza

1.4 km

Park

Kuala Lumpur Butterfly Park

2.1 km

Landmark

Jalan Masjid India

1.4 km

Landmark

Kuala Lumpur City Centre KLCC

1.2 km

Landmark

Low Yat Plaza

1.6 km

Bus Station

Pudu Sentral

1.8 km

Mall

Petaling Street

2.3 km

Nearby

No 76

Dialogue in the Dark Experiential Learning Centre

320 m

Museum

Telekom Museum

470 m

Restaurants

Lemon Garden at Shangri-La Hotel

540 m

Lobby Level 11

Naughty Nuri's Life Centre

440 m

Life Centre 20 Jalan Sultan Ismail Kuala Lumpur

The Pub

10 m

Shangri-La Hotel

Shang Palace

520 m

11 Jalan Sultan Ismail Shangri-La Hotel

Lafite

520 m

11 Jalan Sultan Ismail Lobby Level

Burger Bakar Kaw Kaw

50 m

Lot 4.06 1018 Jalan Sultan Ismail L4.48

Les Oliviers Restaurant

50 m

1001 Jalan Sultan Ismail Maju Junction Mall

Arthur's Bar & Grill

160 m

11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur

The Bean Belt Coffee

170 m

Jalan Bangsar UG-11 KL Eco City Mall

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

8.6

Location

9.4

Service

9.6

Dining

8.8

4.5/5 based on 8501 reviews

#17 of 737 hotels in Kuala Lumpur based on Tripadvisor

Johnny

United States, March 2025

6.8/10

My stay at Shangri-La Kuala Lumpur was quite lovely, with warm hospitality and a convenient location. However, I did encounter some room issues that slightly detracted from the experience. Overall, it was a pleasant stay, but there were areas for improvement. 😊

Rooms

8.0

The Deluxe King Room was spacious and clean, although it showed signs of age. The flexible shower hose was broken and detracted from the experience.

Service

9.0

Staff were incredibly helpful and always wore a smile. They efficiently rushed our room, allowing us to freshen up in the gym while we waited.

Location

10.0

The hotel's location is excellent, just a quick 10-15 minute walk to major attractions like the Petronas Towers. It's convenient for shopping and sightseeing, making it a great base for exploring Kuala Lumpur.

Dining

8.0

I enjoyed the breakfast spread at the Horizon Club, but I felt the food service could be more attentive, as some items weren't of the best quality.

Facilities

7.0

Facilities were decent, with room service and laundry available. However, I found the in-room bar quite limited.

Christopher

United States, February 2025

6.0/10

My stay at Shangri-La Kuala Lumpur was a mix of fantastic experiences and a few shortcomings. The service was consistently excellent, with staff going out of their way to make me feel welcomed. However, I noticed a slight decline in the offerings at the Horizon Club compared to past visits. Overall, it's still a solid choice for both leisure and business travelers.

Rooms

9.0

The Deluxe King Room I stayed in was spacious and impeccably clean. I loved the thoughtful design, with accessible power-plugs and an inviting ambiance. It made me feel right at home.

Service

10.0

The staff really impressed me with their attention to detail and prompt assistance. I felt well taken care of, especially thanks to the friendly team at the Horizon Lounge who remembered my preferences.

Location

8.0

The hotel is conveniently located, with the Petronas Towers just a short ten-minute walk away. It's a great spot for exploring the bustling Bukit Bintang area, although it could be easier to walk around due to some areas not being well-maintained.

Dining

9.0

Dining options were good, particularly the buffet that offered an extensive variety of dishes. The breakfast spread was a real treat, and I couldn't resist the delicious offerings from the Japanese restaurant on-site.

Facilities

9.0

The facilities were great, with extra services like room service and housekeeping readily available. The adults-only pool area was a perfect retreat for relaxation, allowing me to unwind away from family crowds.

Warren

United States, January 2025

6.8/10

My stay at Shangri-La Kuala Lumpur was fantastic. The location is perfect - just a short walk to the Petronas Twin Towers and KLCC. The breakfast was delicious with a great variety, including Indian vegetarian options that I appreciated. However, I did face a minor issue with the air conditioning in my room that required fixing, but the staff was quick to resolve it.

Rooms

9.0

My room was spacious, clean, and very comfortable with great views of the city. It was well-appointed and had everything I needed for a relaxing stay.

Service

10.0

The staff were incredibly friendly and professional. From check-in to housekeeping, everyone was attentive and seemed genuinely pleased to help.

Location

10.0

With its prime location, I could easily access shops, parks, and iconic sites like the Twin Towers. It was really convenient for my plans in the city.

Dining

10.0

The dining options were impressive. The breakfast buffet was extensive, featuring a range of cuisines including Western and local Malaysian dishes. I also enjoyed a wonderful dinner at the Japanese restaurant.

Facilities

9.0

The hotel facilities were great, including a well-equipped gym and a lovely swimming pool. I enjoyed the lounge area overlooking the beautiful pond.

Rodney

United States, November 2024

5.6/10

My recent stay at Shangri-La Kuala Lumpur was a mix of high points and some disappointments. The location is perfect, providing easy access to both the shopping areas and the Petronas Towers. However, some of the facilities, such as the room decor, felt outdated. The service was really good throughout my stay, particularly in the Horizon Club, where I enjoyed some lovely refreshments.

Rooms

7.0

While the room was spacious and clean, I found the furnishings a bit dated and in need of renovation. The bed was incredibly comfortable, which made my stay enjoyable.

Service

9.0

The staff were attentive and friendly, especially at the Horizon Club where they made my experience more pleasant. The reception and housekeeping were also excellent.

Location

9.0

The location is fantastic - just a short walk to KLCC and various cafes and restaurants, making it convenient for exploration.

Dining

8.0

I enjoyed the dining options; the breakfast spread at Lemon Garden was impressive, featuring local dishes like beef rendang and Nyonya laksa. However, my dinner experience was less impressive due to a misunderstanding about the menu items.

Facilities

8.0

The facilities were good, with a lovely pool area and a well-equipped gym. The spa offered excellent treatments that I found rejuvenating, though I encountered a few minor issues with the water in the room.

Jack

United States, November 2024

5.4/10

My recent stay at Shangri-La Kuala Lumpur was really good. The Specialty Suite was spacious and perfect for hosting friends, and the Horizon Club lounge offered fantastic hospitality. I did experience a minor issue with the thermostat being a bit finicky, but it didn't overshadow the wonderful service I received throughout my stay. Overall, I would rate my experience very highly.

Rooms

10.0

The Specialty Suite was spacious and ideal for our needs, with a big living room and dining area.

Service

10.0

The staff were incredibly friendly and attentive, particularly the team at the Horizon Club who remembered my family's preferences.

Location

10.0

Shangri-La is perfectly situated just behind the Petronas Towers, making it easy to explore the city on foot.

Dining

9.0

The variety of food in the Horizon Club was amazing, although I wish they had included more local fruits in their buffet.