Shangri-La Kuala Lumpur, Kuala Lumpur
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Key details
About the Hotel
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
2 persons
37 m²
Bed options:
1 King-size bed
Shower
Air conditioning
room details
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Premier Room
Max:
2 persons
32 m²
Bed options:
1 King-size bed
Garden view
Shower
Bathtub
room details
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Executive Twin Room
Max:
3 persons
39 m²
Bed options:
2 Single beds
Garden view
Shower
Bathtub
room details
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Getting around
A guide to all available transportation options
Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Sports trainer
Guest Parking
- Electric kettle
Services
- Paid shuttle service
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Plunge pool
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
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Location
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
Map view
street view
11 Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.1
km
Mall
Suria KLCC
1.1
km
Mall
Chinatown
1.9
km
Park
KLCC Park
1.9
km
Aquarium
Aquaria
1.2
km
Market
Central Market
2.1
km
Kuala LumpurMalaysia
Dataran Merdeka
2.0
km
Park
Kuala Lumpur Bird Park
2.3
km
Kuala LumpurMalaysia
Alor Street
1.5
km
Mosque
National Mosque of Malaysia
2.1
km
Event hall
Kuala Lumpur Convention Centre
1.0
km
Museum
Islamic Arts Museum Malaysia
2.3
km
KLCC - Bukit Bintang Pedestrian Walkway
960 m
Mall
Pavilion KL
1.3
km
Garden
Perdana Botanical Gardens
2.7
km
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
2.1
km
Pagoda
Sri Maha Mariamman Temple
2.3
km
Museum
Petrosains Science Discovery Centre
1.1
km
Park
KL Forest Eco Park
1.2
km
Mall
Fahrenheit 88 Shopping Mall
1.3
km
Stadium
Stadium Negara
1.3
km
Mosque
Jamek Mosque
2.7
km
Mall
Lot 10
1.3
km
Mall
Sungei Wang Plaza
1.4
km
Park
Kuala Lumpur Butterfly Park
2.1
km
Jalan Tunku Abdul Rahman
Jalan Masjid India
1.4
km
Kuala Lumpur City Centre KLCC
1.2
km
7 Jalan Bintang
Low Yat Plaza
1.6
km
Bus Station
Pudu Sentral
1.8
km
Mall
Petaling Street
2.3
km
Nearby
No 76
Dialogue in the Dark Experiential Learning Centre
320 m
Museum
Telekom Museum
470 m
Restaurants
Lemon Garden at Shangri-La Hotel
540 m
Lobby Level 11
Naughty Nuri's Life Centre
440 m
Life Centre 20 Jalan Sultan Ismail Kuala Lumpur
The Pub
10 m
Shangri-La Hotel
Shang Palace
520 m
11 Jalan Sultan Ismail Shangri-La Hotel
Lafite
520 m
11 Jalan Sultan Ismail Lobby Level
Burger Bakar Kaw Kaw
50 m
Lot 4.06 1018 Jalan Sultan Ismail L4.48
Les Oliviers Restaurant
50 m
1001 Jalan Sultan Ismail Maju Junction Mall
Arthur's Bar & Grill
160 m
11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur
The Bean Belt Coffee
170 m
Jalan Bangsar UG-11 KL Eco City Mall
Reviews and Ratings
Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
8.6
Location
9.4
Service
9.6
Dining
8.8
Johnny
United States,
March
2025
6.8/10
My stay at Shangri-La Kuala Lumpur was quite lovely, with warm hospitality and a convenient location. However, I did encounter some room issues that slightly detracted from the experience. Overall, it was a pleasant stay, but there were areas for improvement. 😊
Rooms
8.0
The Deluxe King Room was spacious and clean, although it showed signs of age. The flexible shower hose was broken and detracted from the experience.
Service
9.0
Staff were incredibly helpful and always wore a smile. They efficiently rushed our room, allowing us to freshen up in the gym while we waited.
Location
10.0
The hotel's location is excellent, just a quick 10-15 minute walk to major attractions like the Petronas Towers. It’s convenient for shopping and sightseeing, making it a great base for exploring Kuala Lumpur.
Dining
8.0
I enjoyed the breakfast spread at the Horizon Club, but I felt the food service could be more attentive, as some items weren't of the best quality.
Facilities
7.0
Facilities were decent, with room service and laundry available. However, I found the in-room bar quite limited.
Christopher
United States,
February
2025
6.0/10
My stay at Shangri-La Kuala Lumpur was a mix of fantastic experiences and a few shortcomings. The service was consistently excellent, with staff going out of their way to make me feel welcomed. However, I noticed a slight decline in the offerings at the Horizon Club compared to past visits. Overall, it’s still a solid choice for both leisure and business travelers.
Rooms
9.0
The Deluxe King Room I stayed in was spacious and impeccably clean. I loved the thoughtful design, with accessible power-plugs and an inviting ambiance. It made me feel right at home.
Service
10.0
The staff really impressed me with their attention to detail and prompt assistance. I felt well taken care of, especially thanks to the friendly team at the Horizon Lounge who remembered my preferences.
Location
8.0
The hotel is conveniently located, with the Petronas Towers just a short ten-minute walk away. It's a great spot for exploring the bustling Bukit Bintang area, although it could be easier to walk around due to some areas not being well-maintained.
Dining
9.0
Dining options were good, particularly the buffet that offered an extensive variety of dishes. The breakfast spread was a real treat, and I couldn't resist the delicious offerings from the Japanese restaurant on-site.
Facilities
9.0
The facilities were great, with extra services like room service and housekeeping readily available. The adults-only pool area was a perfect retreat for relaxation, allowing me to unwind away from family crowds.
Warren
United States,
January
2025
6.8/10
My stay at Shangri-La Kuala Lumpur was fantastic. The location is perfect – just a short walk to the Petronas Twin Towers and KLCC. The breakfast was delicious with a great variety, including Indian vegetarian options that I appreciated. However, I did face a minor issue with the air conditioning in my room that required fixing, but the staff was quick to resolve it.
Rooms
9.0
My room was spacious, clean, and very comfortable with great views of the city. It was well-appointed and had everything I needed for a relaxing stay.
Service
10.0
The staff were incredibly friendly and professional. From check-in to housekeeping, everyone was attentive and seemed genuinely pleased to help.
Location
10.0
With its prime location, I could easily access shops, parks, and iconic sites like the Twin Towers. It was really convenient for my plans in the city.
Dining
10.0
The dining options were impressive. The breakfast buffet was extensive, featuring a range of cuisines including Western and local Malaysian dishes. I also enjoyed a wonderful dinner at the Japanese restaurant.
Facilities
9.0
The hotel facilities were great, including a well-equipped gym and a lovely swimming pool. I enjoyed the lounge area overlooking the beautiful pond.
Rodney
United States,
November
2024
5.6/10
My recent stay at Shangri-La Kuala Lumpur was a mix of high points and some disappointments. The location is perfect, providing easy access to both the shopping areas and the Petronas Towers. However, some of the facilities, such as the room decor, felt outdated. The service was really good throughout my stay, particularly in the Horizon Club, where I enjoyed some lovely refreshments.
Rooms
7.0
While the room was spacious and clean, I found the furnishings a bit dated and in need of renovation. The bed was incredibly comfortable, which made my stay enjoyable.
Service
9.0
The staff were attentive and friendly, especially at the Horizon Club where they made my experience more pleasant. The reception and housekeeping were also excellent.
Location
9.0
The location is fantastic – just a short walk to KLCC and various cafes and restaurants, making it convenient for exploration.
Dining
8.0
I enjoyed the dining options; the breakfast spread at Lemon Garden was impressive, featuring local dishes like beef rendang and Nyonya laksa. However, my dinner experience was less impressive due to a misunderstanding about the menu items.
Facilities
8.0
The facilities were good, with a lovely pool area and a well-equipped gym. The spa offered excellent treatments that I found rejuvenating, though I encountered a few minor issues with the water in the room.
Jack
United States,
November
2024
5.4/10
My recent stay at Shangri-La Kuala Lumpur was really good. The Specialty Suite was spacious and perfect for hosting friends, and the Horizon Club lounge offered fantastic hospitality. I did experience a minor issue with the thermostat being a bit finicky, but it didn’t overshadow the wonderful service I received throughout my stay. Overall, I would rate my experience very highly.
Rooms
10.0
The Specialty Suite was spacious and ideal for our needs, with a big living room and dining area.
Service
10.0
The staff were incredibly friendly and attentive, particularly the team at the Horizon Club who remembered my family's preferences.
Location
10.0
Shangri-La is perfectly situated just behind the Petronas Towers, making it easy to explore the city on foot.
Dining
9.0
The variety of food in the Horizon Club was amazing, although I wish they had included more local fruits in their buffet.
Facilities
8.0
The amenities were great, but I found the pool a bit small for serious swimming.
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